Customer Service & Insurance Support Specialist

State Farm; Village of Fairport (NY); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Hourly pay plus commission/bonus

Hourly pay

Job summary

State Farm Agent in Fairport, NY is seeking a Customer Service Representative to join their team. You will engage with customers, handle inquiries about auto, home, and life insurance, and support retirement planning services. The role emphasizes value-based conversations and a strong customer experience, with a pathway to growth.

Compensation includes hourly pay and potential commissions/bonus, reflecting a motivating, fast-paced work environment with income growth opportunities.

Qualifications

• Excellent interpersonal skills and communication abilities.
• Strong organizational skills and attention to detail.
• Self-motivated with proactive problem solving.
• Dedicated to delivering high-quality customer service.
• Ability to learn computer functions and processes.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for insurance inquiries and policy changes.
• Maintain a strong work ethic and commitment to success daily.

Skills

Interpersonal skills

Communication skills

Organizational skills

Self-motivated

Detail oriented

Problem solving

Customer service

Computer usage

Timely accuracy

Education

Property and Casualty license (must have)

Job description

State Farm Agent in Fairport, NY is seeking a Customer Service Representative to join their team. You will engage with customers, handle inquiries about auto, home, and life insurance, and support retirement planning services. The role emphasizes value-based conversations and a strong customer experience, with a pathway to growth.

Compensation includes hourly pay and potential commissions/bonus, reflecting a motivating, fast-paced work environment with income growth opportunities.