Customer Relations Representative - State Farm Agent Team Member

Bethshutko; Town of Lenox (NY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k)

Dental insurance

Opportunity for advancement

Bonus based on performance

Competitive salary

Job summary

Beth Shutko - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences, handle policy inquiries, and support community members in Lenox, NY.

You will assist with policy changes, process claims, maintain accurate records, and collaborate with a small, goal‑oriented team. The agency offers paid time off, training & development, a 401(k), dental insurance, opportunities for advancement, and a competitive compensation package.

Qualifications

• Excellent customer service and communication skills.
• Detail-oriented with ability to multitask in a fast-paced environment.
• Strong interpersonal skills and a responsive attitude to customer needs.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Multitask

Previous customer service experience

Job description

Benefits

• Paid time off
• Training & development
• 401(k)
• Dental insurance
• Opportunity for advancement
• Bonus based on performance
• Competitive salary

ABOUT THE AGENCY

With two thriving locations in Lenox and Clinton Township, our agency is dedicated to providing exceptional service and personalized financial solutions. Led by a Walsh College Business Management graduate with over 26 years of experience in the Financial Services Industry, we’re a trusted name in the community and a top-performing agency within our company.

Our team of 13 professionals enjoys a collaborative and supportive work environment, with benefits like health insurance, retirement plans, PTO, and a competitive compensation package. We take pride in our community involvement by participating in local events and sponsoring organizations to give back to those we serve.

Joining our team means becoming part of a dynamic, goal-oriented agency that values both professional growth and community impact.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Beth Shutko - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.