Customer Care Specialist — Impactful Support & Growth

Safe Haven Security Services, LLC.; Riverside (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

PTO and holidays

Health, dental, vision, 401k, life

EAP program

Award recognition

Job summary

Safe Haven Security LLC is seeking a dedicated Customer Service Representative to provide information and support to customers via phone and email. You will handle inquiries, coordinate with technical teams, process payments, and maintain records to ensure high-quality service.

The role emphasizes clear communication, problem solving, and multitasking in a collaborative environment with opportunities for growth and stability in a nationwide company.

Qualifications

• Exceptional written and verbal communication skills.
• Strong problem-solving abilities with attention to detail.
• Effective multitasking and task prioritization skills.
• Proficiency in using computer systems and software applications.
• Self-motivation and results-oriented mindset.

Responsibilities

• Promptly respond to incoming calls and address customer inquiries in a professional and courteous manner
• Investigate customer concerns and issues thoroughly, offering effective solutions to ensure customer satisfaction
• Maintain accurate and updated customer records while collaborating with various departments to guarantee exceptional service delivery
• Coordinate with technical teams to schedule appointments and provide further assistance to customers with technical concerns
• Process customer payments accurately and efficiently
• Deliver outstanding customer service through phone and email interactions

Skills

Communication skills

Problem solving

Multitasking

Computer proficiency

Self-motivation

Education

High School diploma or equivalent

Job description

Safe Haven Security LLC is seeking a dedicated Customer Service Representative to provide information and support to customers via phone and email. You will handle inquiries, coordinate with technical teams, process payments, and maintain records to ensure high-quality service.

The role emphasizes clear communication, problem solving, and multitasking in a collaborative environment with opportunities for growth and stability in a nationwide company.