Smart Home Security Support Specialist

Guardian-Protection-; Marshall Township (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Benefits from Day 1

Growth opportunities

Training program

Job summary

Guardian Protection in the United States seeks a Customer Care Specialist to deliver exceptional service to a national customer base. You will efficiently handle calls related to security products, home automation, billing, and account inquiries while providing first-line troubleshooting.

Based on a dynamic team, you will build strong client relationships, promote products, and coordinate with technical support as needed.

Qualifications

• Call center experience is preferred.
• Strong verbal and written communication skills.
• Comfort with computer-based applications and typing 35 wpm.
• Ability to troubleshoot and resolve customer issues.
• High school diploma or equivalent required.

Responsibilities

• Handle calls related to security products, alarm monitoring, home automation, billing, and account inquiries.
• Provide first-line technical support and escalate to technical teams as needed.
• Build relationships and upsell products/services.
• Promote Guardian Protection offerings to customers.
• Maintain customer satisfaction and accurate account documentation.

Skills

Call center experience

Tech savviness

Positive communication

Soft skills

Independent thinking

Typing 35 wpm

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Guardian Protection in the United States seeks a Customer Care Specialist to deliver exceptional service to a national customer base. You will efficiently handle calls related to security products, home automation, billing, and account inquiries while providing first-line troubleshooting.

Based on a dynamic team, you will build strong client relationships, promote products, and coordinate with technical support as needed.