Customer Care Specialist: Impactful Insurance Support

Protective Life Corporation; Missouri; On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

Parental leave

Short-term disability

401(k) with company matching

ProHealth Rewards

Job summary

Protective Asset Protection, based in St. Louis, seeks a customer service specialist to provide exceptional support across multiple channels. You will handle inquiries, resolve problems, and document interactions while maintaining product knowledge and high service standards.

The role requires strong communication, problem-solving, and the ability to work in a fast-paced environment with flexibility for shift work in-office in Missouri.

Qualifications

• Minimum high school education or equivalent; some college preferred.
• Previous inbound call center customer service experience preferred.
• Experience using multiple computer systems, software applications, and communication tools.
• Ability to resolve conflicts and create customer satisfaction in difficult situations.

Responsibilities

• Assist customers via phone, email, chat, and social channels.
• Resolve inquiries and issues in a timely, effective manner.
• Access customer data across multiple systems and document details accurately.
• Listen actively to identify needs and escalate when necessary.
• Take ownership until issues are resolved and meet SLAs and quality standards.
• Provide accurate information about products, services, and policies.

Skills

Problem solving

Multitasking

Empathetic listening

Communication skills

Education

High school diploma or equivalent

Some college education preferred

Tools

CRM software

Communication tools

Job description

Protective Asset Protection, based in St. Louis, seeks a customer service specialist to provide exceptional support across multiple channels. You will handle inquiries, resolve problems, and document interactions while maintaining product knowledge and high service standards.

The role requires strong communication, problem-solving, and the ability to work in a fast-paced environment with flexibility for shift work in-office in Missouri.