Customer Care Specialist II — Temp-to-Perm, Growth Path

Toshiba Business; Louisville (KY); On-site; USD 24,000 - 25,000; Full time

Job summary

Toshiba America Business Solutions is seeking a Customer Care Specialist II in Louisville, KY. This temp-to-perm role focuses on delivering impeccable service, coordinating with sales, operations, and service teams, and dispatching field staff to customer sites.

You will build cross-functional expertise, handle inquiries, manage orders, and maintain accurate customer records while supporting continuous improvement in service delivery.

Qualifications

• 1+ year experience in order processing, customer account maintenance, and customer support
• Solid communication skills demonstrated in one-on-one and small group settings
• Able to present information clearly to customers and team members

Responsibilities

• Partner cross-functionally to assist with problem resolution
• Nurture client relationships by delivering a positive experience
• Respond to client inquiries about service visits, device usage, shipments, and product issues
• Prioritize service and field assignments to minimize response times
• Process incoming supply requests efficiently from contracted accounts
• Review account history to ensure appropriate product levels are shipped
• Ensure customers understand special pricing models
• Handle client complaints and questions promptly and professionally
• Perform routine account troubleshooting to ensure customer satisfaction
• Initialize, maintain, and update customer records
• Generate reports and document customer care activities timely

Skills

Communication skills

Public speaking

Education

High School Diploma or GED

Job description

Toshiba America Business Solutions is seeking a Customer Care Specialist II in Louisville, KY. This temp-to-perm role focuses on delivering impeccable service, coordinating with sales, operations, and service teams, and dispatching field staff to customer sites.

You will build cross-functional expertise, handle inquiries, manage orders, and maintain accurate customer records while supporting continuous improvement in service delivery.