Customer Care Specialist II - Service & Support

Republic Services; Santa Ana (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Dental and vision coverage

401(k) plan with company match

Paid Time Off (PTO)

Job summary

Republic Services is seeking a Customer Service Specialist in Santa Ana, CA. You will respond to routine residential and commercial customer calls, handle inquiries and complaints, and ensure issues are resolved promptly and professionally.

The role emphasizes clear communication, courteous service, and accurate data entry across internal systems. The position requires a high school diploma or GED and at least six months of prior customer service experience in a high-volume call center.

Qualifications

• High School diploma or GED.
• Six months of prior customer service experience in a high volume call center environment.

Responsibilities

• Respond to routine customer service calls for residential and commercial issues in a timely, respectful manner.
• Address routine issues including billing questions, service changes, and equipment concerns.
• Return all calls, emails, and faxes promptly to ensure customer concerns are addressed.
• Review performance metric reports with manager and document actions in the system for billing and scheduling.
• Log customer service interactions into systems and keep records up to date.
• Perform other job-related duties as required.

Skills

Customer service

Communication

Multitasking

Time management

Education

High School diploma or GED

Job description

Republic Services is seeking a Customer Service Specialist in Santa Ana, CA. You will respond to routine residential and commercial customer calls, handle inquiries and complaints, and ensure issues are resolved promptly and professionally.

The role emphasizes clear communication, courteous service, and accurate data entry across internal systems. The position requires a high school diploma or GED and at least six months of prior customer service experience in a high-volume call center.