Escalation-Focused Customer Care Specialist

Republic Services; Jerome (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits including dental and

Retirement plan with company match

Employee stock purchase plan

Paid time off

Job summary

Republic Services is seeking a Customer Care Specialist to act as a subject matter expert in customer experience. You will resolve complex escalated requests, collaborate across business units, and ensure timely, accurate communication and resolution.

The role emphasizes empathy, professionalism, and data-driven problem solving. The position supports ongoing root cause analysis and process refinement to enhance customer zeal and service quality.

Qualifications

• 2+ years of experience in a call center or customer service environment.
• Experience handling escalated customer service issues.
• Experience responding to inbound inquiries and opportunities to upsell.

Responsibilities

• Assist with complex escalated customer service concerns and provide timely solutions.
• Input and track customer interactions in CRM and billing systems.
• Collaborate with BU and CRC to address root causes and improve processes.
• Maintain high quality, productivity, and customer-focused service.

Skills

Customer service

Problem-solving

Education

High school diploma or GED

Job description

Republic Services is seeking a Customer Care Specialist to act as a subject matter expert in customer experience. You will resolve complex escalated requests, collaborate across business units, and ensure timely, accurate communication and resolution.

The role emphasizes empathy, professionalism, and data-driven problem solving. The position supports ongoing root cause analysis and process refinement to enhance customer zeal and service quality.