Customer Care Specialist 2

Manpower San Diego; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Manpower San Diego is seeking a customer support specialist to manage orders, billing adjustments, and related transactions in a fast-paced environment.

You will support regional and country-specific requirements, collaborate across teams, and maintain accurate records while delivering prompt, professional service to customers and internal stakeholders.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum of 2 years of experience in customer support, order management, billing adjustment, operations support, or a related field.
• Exceptional verbal and written communication skills.
• Proficiency with Microsoft Office applications and enterprise systems, including Salesforce (SFDC) and SAP.
• Highly organized and detail-oriented, with the ability to manage multiple priorities while maintaining a high level of accuracy and productivity.
• Proven ability to exercise sound judgment, resolve issues independently, and escalate matters appropriately when necessary.
• Ability to work independently and collaboratively in a team-oriented environment.
• Experience working in a fast-paced, deadline-driven environment.

Responsibilities

• Process customer orders, credits, rebills, billing adjustments, and related review or release transactions.
• Support customer, regional, and country-specific business requirements as assigned.
• Provide inquiry and email support to internal stakeholders and external customers, ensuring requests are addressed promptly, accurately, and professionally within the assigned scope.
• Collaborate cross-functionally to ensure business requirements and timeline commitments are met.
• Proactively communicate issues, risks, roadblocks, and status updates for assigned areas of responsibility to assigned contacts and leaders.
• Manage case assignments and maintain accurate records of customer interactions, inquiries, resolutions, and follow-up activities.
• Action and document validations in SAP ERP system and Excel reports as assigned.
• Exercise sound judgment to identify issues requiring escalation and engage appropriate teams or management to ensure timely resolution.
• Clearly communicate resolutions, recommendations, and next steps to customers and internal partners.
• Apply established policies, procedures, and business practices to make informed decisions and determine appropriate actions.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

Education

Bachelors degree or equivalent

Tools

Salesforce (SFDC)

SAP

Job description

• Process customer orders, credits, rebills, billing adjustments, and related review or release transactions.
• Support customer, regional, and country-specific business requirements as assigned.
• Provide inquiry and email support to internal stakeholders and external customers, ensuring requests are addressed promptly, accurately, and professionally within the assigned scope.
• Collaborate cross-functionally to ensure business requirements and timeline commitments are met.
• Proactively communicate issues, risks, roadblocks, and status updates for assigned areas of responsibility to assigned contacts and leaders.
• Manage case assignments and maintain accurate records of customer interactions, inquiries, resolutions, and follow-up activities.
• Action and document validations in SAP ERP system and Excel reports as assigned.
• Exercise sound judgment to identify issues requiring escalation and engage appropriate teams or management to ensure timely resolution.
• Clearly communicate resolutions, recommendations, and next steps to customers and internal partners.
• Apply established policies, procedures, and business practices to make informed decisions and determine appropriate actions.

Education

• Bachelor's degree or equivalent work experience

Skills and Experience

• Minimum of 2 years of experience in customer support, order management, billing adjustment, operations support, or a related field.
• Exceptional verbal and written communication skills.
• Demonstrated ability to communicate information clearly and effectively to diverse audiences.
• Proficiency with Microsoft Office applications and enterprise systems, including CRM and ERP platforms such as Salesforce (SFDC) and SAP.
• Highly organized and detail-oriented, with the ability to manage multiple priorities while maintaining a high level of accuracy and productivity.
• Proven ability to exercise sound judgment, resolve issues independently, and escape matters appropriately when necessary.
• Ability to work independently and collaboratively in a team-oriented environment.
• Experience working in a fast-paced, deadline-driven environment.