Customer Care Specialist II – Order & Support

Mwiah; Carrollton, Northern (TX, KY); Hybrid; USD 23,000 - 30,000; Full time

Job summary

Cencora's Carrollton, TX site is seeking a Customer Service Representative II to deliver courteous, professional support to customers via phone, email, and fax. You will process orders, resolve issues, coordinate with field sales and warehouse teams, and ensure accurate data entry for pricing and orders.

Ideal candidates have 2+ years in customer service, excellent communication and problem-solving skills, and familiarity with Microsoft Word and Excel.

Qualifications

• 2+ years of customer service, support, or related role.
• Good communication and problem-solving abilities.
• Ability to handle orders and inquiries accurately and promptly.
• Familiarity with Microsoft Word/Excel and inventory systems.

Responsibilities

• Handle phone, fax, mail, email and verbal orders from customers.
• Provide accurate answers and escalate unresolved issues to supervisors.
• Coordinate with field sales, warehouse, and other departments to ensure smooth orders.
• Research pricing, past orders, and special orders; update customer records.
• Assist with backorders, substitutions, and manufacturer communications as needed.

Skills

Customer service

Interpersonal skills

Decision making

Analytical skills

Communication skills

Problem solving

Education

High School Diploma/GED

Tools

MS Word

Excel

Inventory system

Job description

Cencora's Carrollton, TX site is seeking a Customer Service Representative II to deliver courteous, professional support to customers via phone, email, and fax. You will process orders, resolve issues, coordinate with field sales and warehouse teams, and ensure accurate data entry for pricing and orders.

Ideal candidates have 2+ years in customer service, excellent communication and problem-solving skills, and familiarity with Microsoft Word and Excel.