Customer Care Specialist II - Order & Support

Cencora; Carrollton (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Cencora is seeking a customer care professional to support its US-based third-party logistics operations. The role is Monday through Friday, 8am to 5pm, with a pay rate of $19 per hour.

You will resolve order issues, coordinate with field sales and warehouse teams, and process multiple order channels while maintaining high levels of customer satisfaction. Minimum qualifications include a high school diploma and 2+ years in customer service or related fields.

Qualifications

• 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.
• Strong customer service skills
• Strong interpersonal skills
• Good decision-making skills
• Good analytical skills
• Ability to communicate effectively both orally and in writing
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
• Familiarity with Cencora products, services and pharmaceutical distribution operations
• Strong organizational skills; attention to detail
• Certification in HDI Customer Service Representative (HDI‑CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent preferred.

Responsibilities

• Under moderate supervision of the Customer Care Supervisor or other supervisory/management level position within the facility, is responsible for ensuring customer satisfaction by providing Cencora customers with courteous, professional and efficient service at all times.
• Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution
• Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls
• Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly
• Processes all phone, fax, mail, e-mail, dropship and verbal orders from customers
• Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor or Manager in a courteous manner
• Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested
• Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, prices and availability, and changes in stock number
• Communicates with all departments within the Distribution Center as well as field sales associates
• Serves as liaison between customers and field sales associates
• Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations
• Complies with all appropriate policies, procedures, safety rules and regulations
• Performs related duties as assigned.

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Inventory management system

Job description

Cencora is seeking a customer care professional to support its US-based third-party logistics operations. The role is Monday through Friday, 8am to 5pm, with a pay rate of $19 per hour.

You will resolve order issues, coordinate with field sales and warehouse teams, and process multiple order channels while maintaining high levels of customer satisfaction. Minimum qualifications include a high school diploma and 2+ years in customer service or related fields.