Customer Care Specialist II – Order & Support

myhrabc; Carrollton (TX); On-site; USD 22,000 - 31,000; Full time

Job summary

Cencora in Carrollton, TX is seeking a Customer Care specialist to ensure customer satisfaction across orders, shipments and inquiries. You will process orders by phone, fax, mail and email, coordinate with field sales and warehouse teams, and resolve issues under supervision.

Qualifications include a High School Diploma and 2+ years of customer service experience; familiarity with Word, Excel, and inventory systems; hourly pay of $19 and a Monday–Friday 8am–5pm schedule.

Qualifications

• 2+ years in customer service or related field.
• Strong communication and interpersonal abilities.
• Able to resolve customer issues quickly and creatively.

Responsibilities

• Process orders by phone, fax, mail and email.
• Provide courteous, professional service to customers.
• Assist with missed shipments, price adjustments, and backorders.
• Coordinate with field sales and warehouse teams.
• Escalate complex issues to supervisor when needed.
• Enter data and maintain accurate order information.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Attention to detail

Education

High School Diploma/GED

Tools

Microsoft Word

Excel

Inventory management system

Job description

Cencora in Carrollton, TX is seeking a Customer Care specialist to ensure customer satisfaction across orders, shipments and inquiries. You will process orders by phone, fax, mail and email, coordinate with field sales and warehouse teams, and resolve issues under supervision.

Qualifications include a High School Diploma and 2+ years of customer service experience; familiarity with Word, Excel, and inventory systems; hourly pay of $19 and a Monday–Friday 8am–5pm schedule.