Remote Bilingual Customer Care Specialist

Cencora; Carrollton (TX); Hybrid; USD 25,000 - 29,000; Full time

Job summary

Cencora is seeking a Customer Service Representative to support its US third‑party logistics operations. The role involves handling client orders, inquiries, and communications with multilingual clients, with a remote schedule and in‑office Thursdays.

We require 2+ years in customer service and a relevant HDI/CCSS certification or equivalent; a High School Diploma or GED is mandatory. This is a full‑time position with growth opportunities and comprehensive benefits.

Qualifications

• 2+ years of experience in customer service or related field.
• HDI-CSR or CCSS certification preferred.
• High School Diploma/GED required.

Responsibilities

• Handle incoming calls and process client orders with courtesy and professionalism.
• Communicate with English, Spanish and French speaking clients via phone, fax, email and computer systems.
• Route shipments, provide order confirmations, and address service inquiries and issues.

Skills

2+ years experience

HDI-CSR certification

Education

High School Diploma/GED

HDI-CSR or CCSS certification

Job description

Cencora is seeking a Customer Service Representative to support its US third‑party logistics operations. The role involves handling client orders, inquiries, and communications with multilingual clients, with a remote schedule and in‑office Thursdays.

We require 2+ years in customer service and a relevant HDI/CCSS certification or equivalent; a High School Diploma or GED is mandatory. This is a full‑time position with growth opportunities and comprehensive benefits.