Rep II - Customer care

AmerisourceBergen Corporation; Carrollton, Northern (TX, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Cencora in Carrollton, TX is seeking a Customer Service Representative to support our third-party logistics operations. The role involves handling calls, processing orders, and communicating with English, Spanish and French speaking clients.

Responsibilities include order processing, shipment routing, and providing accurate service information while maintaining compliance with procedures. Remote work is available Thursdays in office, with a Monday–Friday schedule.

Qualifications

• 2+ years of experience in customer service or related field.
• HDI-CSR or CCSS certification preferred.
• High school diploma or equivalent required.

Responsibilities

• Handle incoming calls and client orders with courtesy and professionalism.
• Process orders via email, online entry, and phone with timely confirmations.
• Route shipments considering commodity, temperature control, and transit times.
• Communicate with multiple external and internal customers and respond to inquiries.
• Escalate issues to Supervisor/Manager as needed and support service improvements.

Skills

English

Spanish

French

Customer service

Order management

Education

High School Diploma/GED

Job description

## Rep II - Customer careApply: Carrollton, TX: Full time: Posted Today: R2615627Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details**This role is in support of Cencora’s third‐party logistics service in the US operating through our ICS business.**Shift Details:** Monday - Friday 9am - 6pm CST Remote - Thursday in office**Pay Details:** $19/hr**Responsibilities:*** Reporting to the Customer Service Manager, the Customer Service Representative will be responsible for taking incoming calls, taking and completing client orders, and answering client inquiries with the highest degree of courtesy and professionalism. Customer Service Representative may communicate with English, Spanish and French speaking clients using telephone, fax, e-mail, and computer systems.* Process orders received via e-mail, on-line order entry and phone on a daily basis and provide confirmations as requested. Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery. Communicate with multiple external and internal customers. Adhere to all procedures, work instructions, and regulatory requirements in performing the job. Communicate with various internal departments on a regular basis for customer/ related issues, including emergency shipments, customer account status, invoices, etc. Maintain accurate information regarding shipment status. Responsible for providing customers and clients with accurate answers to service related questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required. Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations. Other tasks as assigned **-** The Customer Service Representative will also be assigned other duties and tasks as required from time to time.**Skills and Knowledge:*** 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.* Certification in HDI Customer Service Representative (HDI-CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent preferred.**Education:*** High School Diploma/GED or equivalent experience required.* 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.* Certification in HDI Customer Service Representative (HDI-CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent preferred.# ******What Cencora offers******We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora