Customer Service Technical Support

Revolution Technologies; Columbia (SC); Hybrid; USD 35,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Tuition Reimbursement

Short-term Disability

Life Insurance

Job summary

Join a forward-thinking company as a Customer Service/Technical Support Specialist in a hybrid role. This dynamic position is perfect for individuals who excel in problem-solving and have a passion for helping others. You'll be responsible for delivering top-notch customer service, troubleshooting technical issues, and collaborating with cross-functional teams to enhance customer satisfaction. With a comprehensive benefits package and a commitment to employee growth, this role offers a fantastic opportunity to make a meaningful impact while advancing your career in a supportive environment.

Qualifications

• Strong problem-solving skills and technical proficiency required.
• Ability to educate customers on product features and best practices.

Responsibilities

• Deliver exceptional customer service and technical support.
• Analyze and resolve technical problems related to software and hardware.

Skills

Technical Support

Customer Support

Problem-Solving

Research

Tools

ServiceNow

Salesforce

Zendesk

Jira

Citrix

Outlook

OneNote

Job description

Customer Service/Technical Support - Hybrid - Columbia, SC

Responsible for delivering exceptional customer service and technical support to end-users. This role involves troubleshooting issues, providing guidance on products or services, and ensuring customer satisfaction. The ideal candidate has strong problem-solving skills, technical proficiency, and a customer-focused mindset.

Customer Support:

• Respond to customer inquiries through various channels (phone, email, chat, or ticketing systems).
• Deliver exceptional customer service by actively listening, understanding the issue, and providing clear, concise solutions.
• Educate customers on product features, functionalities, and best practices.

Technical Troubleshooting:

• Analyze and resolve technical problems related to software, hardware, networks, and applications.
• Utilize remote tools to troubleshoot and resolve issues efficiently.
• Escalate unresolved technical issues to advanced support teams or developers when necessary.

Ticket Management:

• Record, track, and manage customer issues using a ticketing system (e.g., ServiceNow, Salesforce, Zendesk, or Jira).
• Prioritize and resolve tickets in adherence to established service-level agreements (SLAs).
• Provide regular status updates to customers and stakeholders.

Collaboration and Reporting:

• Work with cross-functional teams, including engineering, product management, and sales, to address customer needs.
• Contribute to the creation and maintenance of a knowledge base by documenting solutions to common problems.
• Identify and report recurring technical issues to support process and product improvement.

Skills:

Citrix | Outlook | OneNote | Technical Support | Customer Support | Research

Let’s talk about benefits!

Revolution Technologies is proud to offer some of the best rates in the market. Revolution is also pleased to provide a comprehensive benefits package including medical, dental, vision, short-term disability, access to a health savings account, tuition reimbursement, scholarship opportunities, 401k, life insurance, supplemental insurance, and paid time off.

Equal Opportunity Employer

Revolution Technologies, LLC is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology and Customer Service