Customer Care Specialist II — Billing, Orders & Support

Peace River Electric Cooperative, Inc.; Wauchula, Northern (FL, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Two weeks PTO

Employee benefits start per policy

Job summary

Peace River Electric Cooperative, Inc. is seeking a Customer Care I to support members by handling calls, processing orders, and taking payments. The role fosters service excellence in a utility environment and involves coordinating with other departments.

Responsibilities include answering questions, creating installation and service orders, collecting payments, and explaining energy programs. A high school diploma and basic computer skills are required.

Qualifications

• Ability to read and interpret customer information and safety documents.
• Proficiency with Windows OS and MS Office applications.
• Strong data entry and telephone etiquette.
• Comfort with handling confidential information.

Responsibilities

• Receive incoming calls and distribute to proper department.
• Talk with customers by phone or in person and create service orders.
• Explain energy savings programs and collect payments.
• Process service orders and maintain accurate records.

Skills

Customer service

Data entry

Phone support

MS Office

Education

High school diploma or GED

4 years related office experience

Job description

Peace River Electric Cooperative, Inc. is seeking a Customer Care I to support members by handling calls, processing orders, and taking payments. The role fosters service excellence in a utility environment and involves coordinating with other departments.

Responsibilities include answering questions, creating installation and service orders, collecting payments, and explaining energy programs. A high school diploma and basic computer skills are required.