Customer Care Specialist I – Inbound Support

Landstar System, Inc.; Rockford (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Landstar System, Inc. is seeking a Customer Service Representative I to provide excellent support to customers, agents, BCOs and third-party carriers in Rockford, IL.

As the first point of contact, you will answer inquiries, share information, and resolve routine issues in a single call, using active listening and accurate documentation. The position requires a high school diploma and at least 6 months of related customer service experience, with a preference for transportation or logistics

Qualifications

• High school diploma or equivalent.
• 6 months of related customer service or call center experience.
• Preferred: prior experience in transportation services or logistics.

Responsibilities

• Consistently manage high volumes of inbound and outbound customer interactions via phone, emails, chat and SMS across multiple lines of business/product lines.
• Respond to inquiries seeking general information on Landstar’s services and processes.
• Identify and assess customer needs. Resolve routine questions, issues, and complaints by providing information and mostly standard solutions to customers, agents, BCOs and third-party carriers. Act in the capacity of a liaison between these parties during the resolution process.
• Able to resolve most calls without escalation while avoiding unnecessary transfers.
• Utilize Talkdesk and other systems to handle and accurately document interactions. Documentation must clearly summarize all issues and the resolution so that all parties are able to follow up with customers with complete knowledge of the situation.
• Adhere to assigned work schedule and flex as needed.

Skills

Communication

Problem Solving

Time Management

Computer Skills

Multi-tasking

Training mindset

Education

High School Diploma

Tools

Talkdesk

Job description

Landstar System, Inc. is seeking a Customer Service Representative I to provide excellent support to customers, agents, BCOs and third-party carriers in Rockford, IL.

As the first point of contact, you will answer inquiries, share information, and resolve routine issues in a single call, using active listening and accurate documentation. The position requires a high school diploma and at least 6 months of related customer service experience, with a preference for transportation or logistics