Evening Shift Contact Center Specialist

Northwest Bank; Erie (Erie County); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Northwest Bank's Erie Contact Center is seeking a Contact Center Specialist to deliver quality customer service, assist with product information, and troubleshoot basic issues using multiple databases.

The role requires handling inquiries, meeting service levels, and supporting on-site equipment, with evening and Saturday hours on a rotating basis and a shift differential after 5 PM.

Strong communication, problem-solving, and teamwork are essential; prior customer service preferred.

Qualifications

• High School Diploma or Equivalent preferred.
• Associate degree preferred.
• Customer service experience preferred.

Responsabilités

• Provide quality customer service using multiple databases.
• Educate clients on Northwest products and services.
• Meet service level standards and handle inquiries promptly.
• Troubleshoot basic online access issues and assist with technical questions.
• Document results and maintain confidentiality.

Connaissances

Active listening

Effective communication

Problem solving

Team collaboration

Time management

Formation

High School Diploma or Equivalent

Associate degree preferred

Outils

Northwest automated system

Description du poste

Northwest Bank's Erie Contact Center is seeking a Contact Center Specialist to deliver quality customer service, assist with product information, and troubleshoot basic issues using multiple databases.

The role requires handling inquiries, meeting service levels, and supporting on-site equipment, with evening and Saturday hours on a rotating basis and a shift differential after 5 PM.

Strong communication, problem-solving, and teamwork are essential; prior customer service preferred.