Customer Experience Rep I (Hybrid - Mansfield, OH)

School Specialty; Mansfield (OH); Hybrid; USD 25,000 - 28,000; Full time

Job summary

School Specialty is hiring a Customer Experience Rep I to be the first point of contact for customers and sales reps. You will listen, respond, and resolve inquiries with accuracy and professionalism.

The role is hybrid with Mansfield, OH as the base. Strong data entry, MS Office, and communication skills are essential, and you’ll be part of a team focused on accurate order processing and customer satisfaction.

Qualifications

• 1-3 years customer service experience.
• 1 year data entry/keyboarding experience.
• High School Diploma or GED required.

Responsibilities

• Serve as first contact for customers or sales reps via phone, fax, internet, or mail.
• Collaborate with teams to exceed customer expectations.
• Build product and vendor knowledge to assist customers.

Skills

Data entry

Customer service

Microsoft Office

Communication

Education

High School Diploma or GED

Tools

None

Job description

Brief Description

Customer Experience Rep I -

Are you ready to make a difference?

School Specialty is dedicated to transforming education for the better. Our success is fueled by a team of passionate innovators who are committed to making a positive difference in the lives of students. Are you ready to make an impact?

Job Summary

Responsible for building positive customer experiences. Complete work in a professional manner by receiving, investigating, processing, and responding to customer inquiries.

Work Location

• This will be a hybrid role connected to our Mansfield, OH location.

Compensation Information

• Hourly range of $18-20 plus an annual incentive plan.

What You'll Do

• First line of contact for customers or sales reps' inquiries via phone, fax, internet and/or mail
• Partners with associates and/ or School Specialty departments and vendors to assure customers' expectations are exceeded.
• Develops customer, vendor, and product knowledge expertise.
• Responds to customers inquiries and follows through to completion accurately and within customer timeframe.
• Provide high quality interactions Diffuses difficult customer situations in a professional manner.
• Receives and Processes customer requests for order processing, documents and form, status of orders, cancellations, catalog requests and suppressions, general product and SSL inquiries
• Partners with the sales team and solicit sale of new or additional educational products or services where applicable.
• Open availability, 7am-6pm. This role may be required to work Holidays and weekends to support our customer's needs.
• Other duties as assigned and required by business needs.
• Consistent and regular attendance and adherence to schedule
• Meet or exceed customer service metrics.

What We Expect You To Bring To The Table

• Ability to key large volumes of alpha/numeric data accurately.
• Ability to perform business math calculations.
• Proficient in Microsoft Office products.
• Excellent written, verbal and interpersonal communication skills.
• Problem-solving skills and ability to resolve discrepancies.
• Strong organizational skills and the ability to manage multiple tasks.

Minimum Required Qualifications

• One to Three years customer service-related work experience.
• One year data entry and keyboarding experience.

Education And/or Certifications Required

• High School Diploma or GED

Benefits Package

We offer a comprehensive benefits package including Medical, Dental & Vision (effective day 1), basic life insurance, disability coverage, PAID parental leave, wellness programs, Health Savings Accounts, Flexible Spending Accounts, 401k, Educational Reimbursement, Paid Holidays, annual paid Volunteer time, and so much more!

• Medical
• Dental & Vision (effective day 1)
• basic life insurance
• disability coverage
• PAID parental leave
• wellness programs
• Health Savings Accounts
• Flexible Spending Accounts
• 401k
• Educational Reimbursement
• Paid Holidays
• annual paid Volunteer time
• and so much more!

We're determined to positively impact the future, one child at a time.

If you share our passion, we need to talk.

Just Imagine What We Could Do Together.

Physical and Mental Demands

• While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. This employee may occasionally have to operate business machines. Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.

Additional Information

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
• School Specialty, Inc. is a Drug-Free Workplace. All applicants are subject to a drug screen and background check as a condition of employment.
• EEO/AA including Vets and Disabled
• If you need reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information.

Job Grade: 6