Customer Care Specialist - Health Accounts (Flexible Hours)

Direct Staffing Inc; Eagan (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A staffing agency is seeking customer-focused individuals for a Call Center role in Eagan, Minnesota. The ideal candidate will handle inbound and outbound calls related to Health Spending Accounts, provide excellent customer service, and possess strong communication skills. A high school diploma or GED is required, with a preference for a 4-year degree. Experience in a customer service-related position and proficiency in MS Office applications are essential for success. Applicants must be able to manage customer interactions professionally.

Qualifications

• At least 2 years of experience in a customer service-related position.
• Experience in Sales or Service Industry preferred.
• Ability to handle irate customers with a calm demeanor.

Responsibilities

• Handle inbound and outbound calls regarding Health Spending Accounts.
• Document all communication in the database accurately.
• Provide quality customer service interactions.

Skills

Excellent Communication Skills

Empathy

Basic Knowledge of MS Office

Data Entry Skills

Multi-tasking

Education

High school diploma or GED

4 Year College Degree

Tools

MS Word

MS Excel

Proprietary Web Based Applications

Job description

A staffing agency is seeking customer-focused individuals for a Call Center role in Eagan, Minnesota. The ideal candidate will handle inbound and outbound calls related to Health Spending Accounts, provide excellent customer service, and possess strong communication skills. A high school diploma or GED is required, with a preference for a 4-year degree. Experience in a customer service-related position and proficiency in MS Office applications are essential for success. Applicants must be able to manage customer interactions professionally.