Healthcare Call Center Specialist

Northwest Respiratory Services, LLC; Eagan (MN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

HSA & FSA options

401(k) retirement plan w/ company-con"

Long-term and Short-term Disability

Job summary

Northwest Respiratory Services, LLC is seeking a Customer Service Representative for our Eagan, MN office to assist customers over the phone and ensure accurate processing of orders and service requests. The role supports branch staff, referral partners, and external customers with empathetic, professional communication.

The position handles daily calls, resolves equipment issues, documents interactions, and adheres to HIPAA and safety standards. Weekend hours and extended shifts may be required.

Qualifications

• High school diploma or GED required.
• Minimum of one year of call center customer service experience required.
• Medical terminology and/or medical billing experience preferred.
• Understanding of HIPAA and the ability to handle confidential and sensitive information.
• Excellent telephone communication and customer service skills.
• Detail-oriented, highly organized, and able to multitask in a fast-paced environment.
• Accurate typing, data entry and order processing skills.
• Ability to exercise sound judgment when handling customer calls.
• Bilingual skills are a plus!
• Proficiency with computer-based data entry and order processing systems
• Ability to read, interpretand follow instructions, policiesand procedural documents
• Ability to add, subtract, multiply, and divide using all units of measure.
• Actively promotes and complies with all safety and security procedures

Responsibilities

• Process oxygen and durable medical equipment orders, including tank orders and fills, supply orders, add-on equipment, service discontinuations, and equipment pick-ups.
• Interact with branch staff regarding customer information, orders and paperwork processing.
• Troubleshoot equipment issues over the phone and communicate with Operations Managers, Service Technicians and Respiratory Therapists to resolve problems.
• Accurately document customer complaints and compliments; escalates as needed.

Skills

Call center

Customer service

Medical terminology

HIPAA compliance

Typing / data entry

Multitasking

Bilingual

Education

High school diploma or GED

Job description

Northwest Respiratory Services, LLC is seeking a Customer Service Representative for our Eagan, MN office to assist customers over the phone and ensure accurate processing of orders and service requests. The role supports branch staff, referral partners, and external customers with empathetic, professional communication.

The position handles daily calls, resolves equipment issues, documents interactions, and adheres to HIPAA and safety standards. Weekend hours and extended shifts may be required.