Healthcare Customer Care Specialist (Inbound Calls)

Direct Staffing Inc; Eagan (MN); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Exposure to a variety of career opportunities

Access to online training courses

Group-rate insurance options

Job summary

A prominent staffing agency seeks a Customer Service Specialist in Eagan, MN to manage inbound calls regarding health savings accounts. The ideal candidate will have excellent empathy and decision-making skills, with at least two years of customer service experience. A high school diploma is required, and a four-year degree is preferred. The role offers competitive pay and various perks, including exposure to diverse career opportunities and online training courses.

Qualifications

• 2 years of experience in a customer service-related position or equivalent combination of education and experience.
• Must be comfortable with interview and testing process.

Responsibilities

• Handle inbound calls regarding Health Savings Accounts and other spending accounts.
• Provide prompt and quality customer service interactions.
• Document all communication accurately and in a timely manner.

Skills

Empathy

Decision-making

Basic knowledge in MS Word, Excel and Outlook

Education

High School Diploma or GED

4 Year College Degree

Job description

A prominent staffing agency seeks a Customer Service Specialist in Eagan, MN to manage inbound calls regarding health savings accounts. The ideal candidate will have excellent empathy and decision-making skills, with at least two years of customer service experience. A high school diploma is required, and a four-year degree is preferred. The role offers competitive pay and various perks, including exposure to diverse career opportunities and online training courses.