Customer Care Specialist — Growth & Training

Alphabe Insight Inc; Atlanta (GA); On-site; USD 42,000 - 49,000; Full time

Job summary

Entertainment Travel Associates is seeking a confident Call Center Representative to assist customers by phone, providing information about products and services and ensuring a positive experience.

The role emphasizes clear communication, active listening, and professional telephone manners within a fast-paced team. We offer comprehensive training, growth opportunities, and a supportive environment to develop customer-service skills.

Qualifications

• Strong verbal communication and active listening skills.
• Friendly, patient, and professional telephone manner.
• Ability to handle customer inquiries with confidence.
• Problem-solving skills and attention to detail.
• Comfortable working in a fast-paced, goal-oriented environment.
• Previous call center or customer service experience is a plus, but not required.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Answer questions and provide accurate information about products and services.
• Identify customer needs and recommend appropriate solutions.
• Address concerns and help resolve customer issues in a courteous manner.
• Record relevant call details and maintain accurate customer information.
• Follow established procedures and service guidelines.
• Work toward individual and team performance goals.

Skills

Verbal communication

Active listening

Customer service

Problem solving

Attention to detail

Fast-paced environment

Call center experience

Job description

Entertainment Travel Associates is seeking a confident Call Center Representative to assist customers by phone, providing information about products and services and ensuring a positive experience.

The role emphasizes clear communication, active listening, and professional telephone manners within a fast-paced team. We offer comprehensive training, growth opportunities, and a supportive environment to develop customer-service skills.