Customer Support Specialist — Growth & Training

Alphabe Insight Inc; Tampa (FL); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Structured training

Career growth

Team environment

Professional development

Job summary

Entertainment Travel Associates is seeking a dependable call center representative in Tampa to assist customers, provide accurate information, and resolve routine service concerns. Training is provided and performance is supported by a collaborative team.

You will handle inquiries, explain options clearly, and maintain a courteous, professional demeanor while documenting interactions and following established procedures.

Qualifications

• Excellent verbal communication and active listening skills.
• Patient, courteous, customer-oriented approach.
• Strong problem-solving abilities and attention to detail.
• Ability to stay professional in challenging conversations.
• Dependable, adaptable, and able to follow established procedures.
• Call center or customer service experience is a plus but not required.

Responsibilities

• Handle incoming customer calls and answer questions about products and services.
• Explain procedures and available options clearly.
• Listen to concerns and determine next steps.
• Resolve routine issues and refer complex matters to relevant teams.
• Maintain courteous and professional tone during conversations.
• Document interaction details per established procedures.
• Contribute to customer satisfaction goals and collaborate with colleagues.

Skills

Verbal communication

Active listening

Customer service

Problem solving

Attention to detail

Professional demeanor

Adaptability

Following procedures

Job description

Entertainment Travel Associates is seeking a dependable call center representative in Tampa to assist customers, provide accurate information, and resolve routine service concerns. Training is provided and performance is supported by a collaborative team.

You will handle inquiries, explain options clearly, and maintain a courteous, professional demeanor while documenting interactions and following established procedures.