Customer Experience Specialist – Training & Growth

Talent Haven HR; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Talent Haven HR seeks a friendly and motivated Customer Service Representative to help customers understand products and services while delivering a positive, professional experience. Training and ongoing support are provided to develop customer service, communication, and relationship-building skills.

Ideal candidates enjoy interacting with people, answering questions, and finding practical solutions to customer needs.

Qualifications

• Strong verbal communication and active listening skills.
• Friendly, patient, and customer-focused attitude.
• Good problem-solving and interpersonal abilities.
• Ability to work well in a team-oriented environment.
• Dependable, adaptable, and willing to learn.
• Previous customer service or retail experience is an advantage but not required.

Responsibilities

• Welcome customers and provide helpful, professional assistance.
• Explain product features, services, and available promotions.
• Listen to customer needs and recommend suitable options.
• Address routine questions and help resolve customer concerns.
• Build positive relationships through clear and respectful communication.
• Support customer engagement initiatives and service quality standards.
• Collaborate with team members to ensure a consistent customer experience.
• Participate in training sessions and team development activities.

Skills

Verbal communication

Active listening

Customer oriented

Team player

Problem solving

Adaptable

Job description

Talent Haven HR seeks a friendly and motivated Customer Service Representative to help customers understand products and services while delivering a positive, professional experience. Training and ongoing support are provided to develop customer service, communication, and relationship-building skills.

Ideal candidates enjoy interacting with people, answering questions, and finding practical solutions to customer needs.