Customer Care Specialist - Onsite Support & Solutions

RXO Inc.; Marietta, Northern (GA, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan with company 5%

Paid time off & holidays

Employee Assistance Program (EAP)

Job summary

RXO Inc. is hiring a Customer Care Specialist in Marietta, GA. This onsite role focuses on delivering excellent service to internal and external customers while coordinating with internal teams to resolve issues promptly.

The ideal candidate has 1 year of relevant experience and familiarity with CRM systems like Salesforce, plus strong Microsoft Office skills. Availability for varied shifts is preferred. We offer comprehensive benefits and opportunities for career growth at RXO.

Qualifications

• 1 year of related work experience.
• Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel) and other business applications.

Responsibilities

• Take ownership of customer needs and work internally on behalf of the customer.
• Identify the causes of problems and take appropriate resolution steps.
• Respond to customer inquiries promptly.
• Escalate issues appropriately.
• Enter data accurately for all customer interactions.

Skills

Customer service

Microsoft Office

CRM knowledge

Education

High school diploma or equivalent

3 years customer service experience

Tools

Salesforce.com

Job description

RXO Inc. is hiring a Customer Care Specialist in Marietta, GA. This onsite role focuses on delivering excellent service to internal and external customers while coordinating with internal teams to resolve issues promptly.

The ideal candidate has 1 year of relevant experience and familiarity with CRM systems like Salesforce, plus strong Microsoft Office skills. Availability for varied shifts is preferred. We offer comprehensive benefits and opportunities for career growth at RXO.