Customer Care Specialist — Growth & Bonus Potential

NIvel Parts and Manufacturing; Jacksonville (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Tuition reimbursement

Paid time off

Employee discounts

Advancement opportunities

Overtime pay

Free snacks and coffee

Job summary

Nivel Parts and Manufacturing in Jacksonville, FL is seeking a customer-service oriented team member to handle calls and emails, place orders, answer questions, and resolve issues while delivering an exceptional customer experience.

You’ll collaborate with leadership and internal teams to resolve escalated concerns, suggest related items based on order history, and maintain knowledge of products, prices, delivery times, and promotions.

Qualifications

• Customer service background and a customer-focused mindset.
• Strong communication and listening skills.
• Ability to multi-task and stay organized while handling multiple inquiries.
• Willingness to learn about products and services offered.
• Comfort with computer systems and applications.

Responsibilities

• Answer customer calls and email inquiries to place orders and resolve issues, delivering a great experience.
• Assist in resolving escalated customer concerns promptly and effectively.
• Collaborate with leadership to address questions and improve service.
• Analyze requests, route to the right team, and provide needed information.
• Suggest related items based on order history and explain product features.
• Maintain knowledge of product lines, prices, delivery times, and promotions.
• Assist with filing claims and tracking shipments; coordinate with internal teams.

Skills

Customer service

Communication skills

Multi-tasking

Attention to detail

Coachable

Team player

Computer literacy

Job description

Nivel Parts and Manufacturing in Jacksonville, FL is seeking a customer-service oriented team member to handle calls and emails, place orders, answer questions, and resolve issues while delivering an exceptional customer experience.

You’ll collaborate with leadership and internal teams to resolve escalated concerns, suggest related items based on order history, and maintain knowledge of products, prices, delivery times, and promotions.