Entry-Level Bilingual Customer Care Specialist

Kls-Martin-Group; Jacksonville (FL); On-site; USD 34,000 - 46,000; Full time

Job summary

Kls-Martin-Group is seeking a Bilingual Customer Care Specialist I in Jacksonville, FL to be the first point of contact, handling emails and phone support, processing orders and quotes, and delivering exceptional service in a professional office setting.

This entry-level role emphasizes accurate documentation in the ERP system, cross-functional collaboration, and building strong customer relationships to support retention.

Qualifications

• High school diploma or equivalent required.
• Bilingual in English and Spanish required.
• 0–2 years customer service experience.
• Strong communication skills in English and Spanish.
• Proficiency with Microsoft Office and ERP systems is expected.

Responsibilities

• Respond to customer inquiries through phone, email, and other approved channels.
• Process orders and quotes in ERP, including entry, modifications, cancellations, and confirmations.
• Monitor order status and provide updates to customers.
• Provide customers with product, service, and policy information.
• Record interactions and maintain accurate customer records in the ERP system.

Skills

Bilingual English/Spanish

Communication

Customer Service

Attention to Detail

Problem Solving

Time Management

Teamwork

Technical Skills

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

ERP systems

Job description

Kls-Martin-Group is seeking a Bilingual Customer Care Specialist I in Jacksonville, FL to be the first point of contact, handling emails and phone support, processing orders and quotes, and delivering exceptional service in a professional office setting.

This entry-level role emphasizes accurate documentation in the ERP system, cross-functional collaboration, and building strong customer relationships to support retention.