Customer Care Specialist — Great Benefits & PTO

SHV Energy; Kilgore (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, vision & dental insurance

Life Insurance

Community volunteering day

Paid time off and holidays

Retirement savings plan

Job summary

Pinnacle Propane is seeking a Customer Care Representative to handle day-to-day front-office activities, working closely with the Customer Care Supervisor to ensure excellent service. The role may include assisting with propane bottle refilling and requires following safety protocols and licensing as needed.

Ideal candidates will have strong communication, organizational skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Strong verbal and written communication with customers.
• Ability to resolve inquiries professionally and calmly.
• Proficient in basic computer skills and office software.

Responsibilities

• Answering calls and handling customer queries.
• Adhere to assigned schedule and perform tasks.
• Provide first-level support for customer complaints.
• Research and resolve customer inquiries.
• Discuss daily, weekly, and monthly performance with supervisor.
• Ensure satisfactory daily call answer rate and first-call resolutions.

Skills

Effective communication

English proficiency

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Pinnacle Propane is seeking a Customer Care Representative to handle day-to-day front-office activities, working closely with the Customer Care Supervisor to ensure excellent service. The role may include assisting with propane bottle refilling and requires following safety protocols and licensing as needed.

Ideal candidates will have strong communication, organizational skills, and the ability to manage multiple tasks in a fast-paced environment.