Customer Care Specialist — Front Desk & Support

Talentify; Lawrence (KS); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

Life Insurance

Volunteer day

Paid time off

Job summary

Pinnacle Propane is seeking a Customer Care Representative in Lawrence, KS to manage front-office tasks and support the Customer Care Supervisor. The role may involve assisting with propane bottle refilling and requires following safety protocols and training provided by the company.

Responsibilities include handling calls, resolving inquiries, and maintaining high daily call answer rates and first-call resolutions.

Qualifications

• Education: High school diploma or equivalent required.
• Proficient in Microsoft Office Suite or related software.
• English, fluent proficiency, verbal and written; Spanish knowledge is a plus.

Responsibilities

• Answering calls and handling customer queries.
• Adhere to assigned schedule and perform all assigned tasks.
• Provide first level support for customer complaints or issues.
• Research / resolve customer inquiries.
• Discuss with supervisor results of daily, weekly, and monthly performance.
• Accountable for satisfactory daily call answer rate and first call resolutions.

Skills

Communication

English fluency

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Pinnacle Propane is seeking a Customer Care Representative in Lawrence, KS to manage front-office tasks and support the Customer Care Supervisor. The role may involve assisting with propane bottle refilling and requires following safety protocols and training provided by the company.

Responsibilities include handling calls, resolving inquiries, and maintaining high daily call answer rates and first-call resolutions.