Customer Care Specialist – Front Office & Support

SHV Energy; Nashville (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life Insurance

Community volunteering day

Paid time off

Retirement savings plan

Job summary

Pinnacle Propane is hiring a Customer Care Representative to handle day-to-day front-office activities and work with the Customer Care Supervisor to ensure excellent service. The CCR may assist with propane bottle refilling and must complete training and licensing as required.

The role emphasizes answering calls, resolving inquiries, maintaining schedules, and achieving high call-answer and first-call-resolution rates while supporting safety procedures.

Qualifications

• Education: High school diploma or equivalent required.
• Effective communication skills and ability to interact with all employees and customers.
• Ability to resolve customer inquiries while maintaining a professional and calm demeanor.
• Proficient in Microsoft Office Suite or related software.

Responsibilities

• Answering calls and handling customer queries.
• Adhere to assigned schedule and perform all assigned task.
• Provide first level support for customer complaints or issues.
• Research / resolve customer inquiries.
• Discuss with direct supervisor, results of their daily, weekly, and monthly performance.
• Accountable for satisfactory daily call answer rate and first call resolutions.

Skills

Communication

Interpersonal skills

Teamwork

English fluency

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Pinnacle Propane is hiring a Customer Care Representative to handle day-to-day front-office activities and work with the Customer Care Supervisor to ensure excellent service. The CCR may assist with propane bottle refilling and must complete training and licensing as required.

The role emphasizes answering calls, resolving inquiries, maintaining schedules, and achieving high call-answer and first-call-resolution rates while supporting safety procedures.