Customer Care Specialist — Front Office & Support

Talentify; Quincy (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life Insurance

Community volunteering day

Paid Time Off

Job summary

Pinnacle Propane is hiring a Customer Care Representative to join our Customer Care team. The CCR supports front-office operations, handles customer inquiries, and assists with propane bottle refilling when needed, with training and licensing provided.

The role emphasizes strong communication, teamwork, and adherence to safety protocols in a fast-paced environment. Full-time hours, competitive benefits, and growth opportunities are offered.

Qualifications

• Excellent communication with customers and teammates.
• Ability to resolve inquiries while remaining calm and professional.
• Strong organizational skills in a fast-paced environment.
• Proficient with Microsoft Office suite and related software.
• English fluency; knowledge of Spanish is an advantage.

Responsibilities

• Answering calls and handling customer queries.
• Adhere to assigned schedule and perform all tasks.
• Provide first-level support for customer issues or complaints.
• Investigate and resolve customer inquiries.
• Report daily/weekly/monthly performance to supervisor.
• Ensure satisfactory daily call answer rate and first-call resolutions.

Skills

Effective communication

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

Pinnacle Propane is hiring a Customer Care Representative to join our Customer Care team. The CCR supports front-office operations, handles customer inquiries, and assists with propane bottle refilling when needed, with training and licensing provided.

The role emphasizes strong communication, teamwork, and adherence to safety protocols in a fast-paced environment. Full-time hours, competitive benefits, and growth opportunities are offered.