Customer Care Specialist — Full-Time, Health Benefits + PTO & 401(k)

XPO Logistics, Inc.; Ann Arbor (MI); Presencial; USD 26.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance on day one

Life and disability insurance

PTO 13 days first year

9 paid holidays

401(k) with company match

Education assistance

Descripción de la vacante

XPO is seeking a Customer Service Representative in Ann Arbor, MI to handle shipments, answer inquiries, and resolve documentation errors. This full-time role requires 2 years of customer service experience, strong computer and typing skills, and proficiency with Microsoft Office.

You must be available to work a variety of shifts, including days, evenings, nights and weekends. Pay starts at $22.67 per hour with full health insurance from day one, life and disability coverage, PTO, holidays, a

Formación

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsabilidades

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

Conocimientos

Customer service

Typing

10-key

Herramientas

Microsoft Office

Descripción del empleo

XPO is seeking a Customer Service Representative in Ann Arbor, MI to handle shipments, answer inquiries, and resolve documentation errors. This full-time role requires 2 years of customer service experience, strong computer and typing skills, and proficiency with Microsoft Office.

You must be available to work a variety of shifts, including days, evenings, nights and weekends. Pay starts at $22.67 per hour with full health insurance from day one, life and disability coverage, PTO, holidays, a