Member Support Specialist – Frontline Care

Kids for the Future; Nashville (TN); Hybrid; USD 35,000 - 45,000; Full time

Job summary

Kids for the Future is seeking a Customer Service Representative in Nashville, TN. This role involves providing exemplary service to members, responding to queries, assisting with orders, and maintaining member information. Ideal candidates have strong communication skills, attention to detail, and can work in a fast-paced environment. A high school diploma is required, while a two-year degree and 2-5 years of experience are preferred. The position may offer a hybrid work schedule.

Qualifications

• Ability to follow verbal and written instructions.
• Must be able to demonstrate knowledge of confidentiality.
• Proven ability to manage time effectively.

Responsibilities

• Provide God-honoring service to members and non-members.
• Assist members with ordering merchandise and Scripture.
• Respond to incoming calls and electronic messages.

Skills

Excellent writing, grammar, and communication skills

Detail-oriented

Analytical and strong organizational skills

Education

High School diploma or equivalent (GED)

2-year Associates Degree (preferred)

Tools

Microsoft Office

Job description

Kids for the Future is seeking a Customer Service Representative in Nashville, TN. This role involves providing exemplary service to members, responding to queries, assisting with orders, and maintaining member information. Ideal candidates have strong communication skills, attention to detail, and can work in a fast-paced environment. A high school diploma is required, while a two-year degree and 2-5 years of experience are preferred. The position may offer a hybrid work schedule.