Customer Care Specialist — Front Office & Support

Pinnacle Propane; Silver City (NM); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Great Benefits

Life Insurance

Community Volunteering Day

Paid Time Off

Retirement Savings Plan

Job summary

Pinnacle Propane in Silver City, NM is seeking a Customer Care Representative to handle front‑office tasks and provide first‑level support for customer inquiries. You’ll work closely with the Customer Care Supervisor to ensure service excellence and efficient operations, including occasional propane bottle refilling training and safety compliance.

Typical duties include answering calls, resolving issues, coordinating with the team, and maintaining organized documentation.

Qualifications

• Education: High school diploma or equivalent required.
• Effective communication skills and ability to interact with all employees and customers.
• Ability to resolve customer inquiries while maintaining a professional and calm demeanor.
• Ability to stay organized and focused on attention to detail in a fast-paced environment.
• Proficient in Microsoft Office Suite or related software.
• English, fluent proficiency, verbal and written. Knowledge of Spanish an advantage.

Responsibilities

• Answering calls and handling customer queries
• Adhere to assigned schedule and perform all assigned task
• Provide first level support for customer complaints or issues
• Research / resolve customer inquiries
• Discuss with direct supervisor, results of their daily, weekly, and monthly performance
• Accountable for satisfactory daily call answer rate and first call resolutions

Skills

Communication

Interpersonal skills

Teamwork

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

Pinnacle Propane in Silver City, NM is seeking a Customer Care Representative to handle front‑office tasks and provide first‑level support for customer inquiries. You’ll work closely with the Customer Care Supervisor to ensure service excellence and efficient operations, including occasional propane bottle refilling training and safety compliance.

Typical duties include answering calls, resolving issues, coordinating with the team, and maintaining organized documentation.