Propane Customer Care Specialist | Front Office & Support

Pinnacle Propane, LLC; Midland (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Volunteer Day

Paid Time Off

Retirement Plan

Job summary

Pinnacle Propane, LLC is seeking a Customer Care Representative to manage day-to-day front office activities and deliver excellent service to customers in Midland, TX. You will work with the Customer Care Supervisor to ensure prompt responses, accurate information, and smooth operations.

Training provided, safety protocols followed, and opportunities to grow within a small, community-focused team. Key tasks include answering calls, handling inquiries, resolving issues, and supporting

Qualifications

• Education: High school diploma or equivalent required.
• Effective communication and strong customer service skills are essential.
• Ability to stay organized and manage multiple tasks in a fast-paced environment.

Responsibilities

• Answering calls and handling customer queries.
• Adhere to assigned schedule and perform all assigned task.
• Provide first level support for customer complaints or issues.
• Research / resolve customer inquiries.
• Discuss with direct supervisor the results of daily, weekly, and monthly performance.
• Accountable for satisfactory daily call answer rate and first call resolutions.

Skills

Effective communication

Customer service

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Pinnacle Propane, LLC is seeking a Customer Care Representative to manage day-to-day front office activities and deliver excellent service to customers in Midland, TX. You will work with the Customer Care Supervisor to ensure prompt responses, accurate information, and smooth operations.

Training provided, safety protocols followed, and opportunities to grow within a small, community-focused team. Key tasks include answering calls, handling inquiries, resolving issues, and supporting