Customer Care Specialist - Flexible, Fast-Paced

Amazon; Honolulu (HI); Remote; USD 38,896 - 52,624; Full time

Job summary

Amazon in Honolulu, Hawaii is seeking a Customer Service Associate to deliver high-quality support via phone, email, or live chat. The position requires a Bachelor’s degree and offers a starting pay of $22 per hour.

You will resolve issues promptly, maintain a high-velocity but quality service standard, and exercise ownership. The role calls for flexibility with shifts including weekends during peak seasons and opportunities to contribute to process improvements to expand service scope.

Qualifications

• Bachelor’s degree required.
• Minimum 6 months contact-center/BPO experience in voice support.
• Minimum 18 years of age.
• High-school diploma or equivalent.

Responsibilities

• Resolve client issues via telephone, email or live chat.
• Provide first‑time resolution to ensure smooth client experience.
• Think like a proprietor and act with ownership.
• Maintain a high‑velocity environment while delivering quality service.
• Leverage process improvement initiatives to expand service scope.
• Work flexible schedule, including weekends and up to 60 hours per week during peak seasons.

Skills

English communication

Customer service

Empathy

Clear communication

Adaptability

Education

Bachelor's degree

Tools

Windows

Microsoft Outlook

Microsoft Word

Web browsers

Job description

Amazon in Honolulu, Hawaii is seeking a Customer Service Associate to deliver high-quality support via phone, email, or live chat. The position requires a Bachelor’s degree and offers a starting pay of $22 per hour.

You will resolve issues promptly, maintain a high-velocity but quality service standard, and exercise ownership. The role calls for flexibility with shifts including weekends during peak seasons and opportunities to contribute to process improvements to expand service scope.