Customer Support Specialist - Flexible Shifts

Amazon; Juneau (AK); Remote; USD 23,419 - 31,684; Full time

Job summary

Amazon in Juneau, AK is hiring a Customer Service Associate to handle inquiries by phone, email, and chat, with a $20 per hour wage. The role requires a high school diploma or equivalent and a minimum age of 18, with strong English communication and basic computer skills.

You will resolve issues on first contact, document cases accurately, and provide friendly, professional support in a fast-paced environment.

Qualifications

• Minimum B1 proficiency in written and spoken English.
• Minimum age 18 years.
• High school diploma or equivalent.
• Flexibility to work rotational shifts, including nights.

Responsibilities

• Resolve customer inquiries via telephone, email, and chat on a first‑time basis.
• Communicate clearly, politely, and professionally with customers.
• Document and follow up on customer issues accurately in the internal system.
• Maintain a high level of customer focus in a dynamic, fast‑paced environment.
• Work flexible hours, including weekends, holidays, and peak‑season shifts up to 60 hours per week as needed.

Skills

Conversation skills

Computer proficiency

Customer awareness

Problem solving

Education

High school diploma

Tools

Windows OS

Microsoft Outlook

Typing

Job description

Amazon in Juneau, AK is hiring a Customer Service Associate to handle inquiries by phone, email, and chat, with a $20 per hour wage. The role requires a high school diploma or equivalent and a minimum age of 18, with strong English communication and basic computer skills.

You will resolve issues on first contact, document cases accurately, and provide friendly, professional support in a fast-paced environment.