Customer Care Specialist - Fast-Paced Help Desk

Amazon; Tallahassee (FL); On-site; USD 22,730 - 32,373; Full time

Job summary

Amazon in Tallahassee, Florida is seeking a Customer Service Associate to deliver high-quality assistance to customers. The role requires a Bachelor’s degree and solid English skills, with strong written and verbal communication.

You will work to understand customer issues, respond clearly, and help resolve questions efficiently. Candidates should demonstrate excellent interpersonal abilities, problem solving, and the capacity to work independently or in a team.

Qualifications

• Bachelor degree required.
• Strong written and verbal English communication.
• Excellent customer focus and problem-solving ability.
• Ability to work both independently and in a team.
• Comfort with rotating shifts including weekends.
• Experience with Windows OS, Microsoft Word and Outlook.
• Ability to navigate the web and use Viewpoint applications.

Responsibilities

• Provide high-quality customer support and resolve issues.
• Communicate clearly and concisely with customers.
• Manage multiple tasks and follow up on requests.
• Work well in a team or independently as needed.
• Adapt to changes and maintain focus during peak times.

Skills

English level

Interpersonal skills

Clear communication

Problem solving

Writing skills

Teamwork

Independent work

Customer focus

Critical thinking

Multitasking

Rotating shifts

Education

Bachelor Degree

Age 18+

High school diploma

Tools

Windows OS

Microsoft Word

Microsoft Outlook

Web Browser

Viewpoint

Job description

Amazon in Tallahassee, Florida is seeking a Customer Service Associate to deliver high-quality assistance to customers. The role requires a Bachelor’s degree and solid English skills, with strong written and verbal communication.

You will work to understand customer issues, respond clearly, and help resolve questions efficiently. Candidates should demonstrate excellent interpersonal abilities, problem solving, and the capacity to work independently or in a team.