Customer Experience Specialist – Hawaii (Full-Time)

Express Employment Professionals; Aiea (HI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Holiday Pay

Medical Benefits

Referral Bonuses

Training and Development Opportunities

Weekly Paychecks

Job summary

Express Employment Professionals in Aiea, Hawaii is seeking a Customer Service Representative for a full-time role, starting at $18/hr. This position supports a fast-paced operation and requires strong customer service and administrative skills.

The successful candidate serves as the primary contact for customers, handling calls, account updates, billing inquiries, and coordination with drivers. Proficiency in Word/Excel and multitasking is essential.

Qualifications

• 1-2 years of recent customer service experience
• Strong verbal and written communication skills
• Proficiency with Microsoft Word and Excel
• Experience with ERP or customer management systems is a plus
• Ability to multitask and prioritize competing deadlines
• Strong attention to detail and organizational skills
• Positive attitude and strong team-player mentality

Responsibilities

• Answer incoming customer calls and provide exceptional service
• Maintain and update customer account information and databases
• Research customer accounts and resolve billing or service discrepancies
• Communicate with drivers and internal teams regarding routes and schedules
• Create customer orders and process related paperwork

Skills

Customer service experience

Verbal communication

Written communication

Multitasking

Attention to detail

Team-player mentality

Tools

Microsoft Word

Microsoft Excel

Job description

Express Employment Professionals in Aiea, Hawaii is seeking a Customer Service Representative for a full-time role, starting at $18/hr. This position supports a fast-paced operation and requires strong customer service and administrative skills.

The successful candidate serves as the primary contact for customers, handling calls, account updates, billing inquiries, and coordination with drivers. Proficiency in Word/Excel and multitasking is essential.