( Customer Service Associate ) Amazon Customer Service Work From Home @ Joblagii

Amazon; Honolulu (HI); Hybrid; USD 27,552 - 41,328; Full time

Benefits offered by this job

Health insurance

Dental coverage

Employee Assistance Program

Amazon employee discount

Career development programs

Job summary

Amazon is looking for a Customer Service Associate to handle inquiries from bilingual clients in Honolulu, USA. In this role, you'll provide quality support, resolving issues related to orders, payments, and web navigation.

The position offers flexible scheduling, requiring a minimum of 40 hours per week across various shifts. Benefits include health insurance, dental coverage, and career development programs.

Qualifications

• Minimum age: 18 years.
• Strong communication skills in English and Spanish (written and oral fluency).
• Quiet, distraction-free workspace with a table and chair.

Responsibilities

• Serve as the primary point of contact for bilingual clients.
• Prevent problems and resolve queries for customers.
• Collect data to improve customer experience.

Skills

Bilingual (English/Spanish)

Strong communication skills

Computer skills

Multi-tasking

Education

Bachelor's Degree

Job description

Job Responsibilities: Customer Service Associate

Salary: $20-30/Hour

Company: Amazon

Location: Honolulu, USA

Educational Requirements: Bachelor's Degree

Our project at Amazon is to become Earth’s maximum consumer‑centric corporation, and our award‑triumphing customer support group is a key part of accomplishing that purpose. We focus on providing quality support by equipping staff with the expertise to troubleshoot for our customers rather than simply following scripts or repeating dialogue. Your unique personality will shine through every customer conversation, delivering the support our clients love.

What will you do as a customer support partner?

As an Amazon customer support partner, you will prevent problems, resolve queries, and delight our customers. You will be the primary point of contact for U.S. based bilingual (English/Spanish) clients, answering requests via telephone, chat, and/or email—covering the full spectrum from order, delivery, product questions to payment issues and website navigation. You will use a range of tools to navigate, research, and review answers, communicating effectively with internal and external clients and Amazon business partners. You will also collect data to improve the customer experience and transport performance.

What are your hours?

This role requires flexible hours to meet customer needs. You will be scheduled for day/overdue shifts with a weekly minimum of forty hours, for example 5x8 hours. The schedule is built on various shift patterns operating within 24 hours Monday to Sunday, and you may be required to work national holidays with additional compensation as appropriate.

What benefits will you obtain?

• Non‑public health insurance
• Personal dental coverage
• Life and accidental death & disability insurance
• Employee Assistance Program (EAP)
• Amazon employee discount
• Career development programs
• Lifestyle advantages and retail discounts through Amazon Extras program
• Professional education and ongoing opportunities to study and develop your skills

Fundamental Qualifications

• Minimum age: 18 years
• Possession of the proper credentials to work in Colombia
• Strong communication skills in English and Spanish (both written and oral fluency); English proficiency score of 85% or above
• Gifted computer skills
• Availability to work varying shifts Monday to Sunday from 06:00 to 23:00
• Quiet, distraction‑free workspace with a table and chair at a committed workplace location
• Minimum broadband connection of 10Mbps download / 3Mbps upload or higher using a hard‑wired Ethernet connection (no Wi‑Fi)

What strengths will you bring?

• Self‑directed, articulate, and detail‑oriented
• Friendly and customer‑centered in every situation
• Ability to research quickly and embrace change
• Calm multi‑tasking in a high‑pressure environment

Amazon is an equal‑opportunity employer. We strongly believe that a diverse workforce is essential to our success. We make hiring decisions solely based on experience and skills and value the talents we recruit to innovate, simplify, and build.

We take the privacy and security of your records seriously. Please review our privacy notice to learn more about how we collect, use, and share your personal information as an applicant.