Customer Care Specialist

Vitality Group Inc.; Little Rock (AR); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

401(k) with company match

Company paid Life Insurance (Basic,Vol

Company paid Short Term & Long Term DI

Paid Time Off (Vacation, Sick & Public

100% Paid Family Leave (Maternity/Pat

Wellness Resources

Job summary

Vitality Group Inc. is seeking a Customer Care Specialist to provide exceptional service by quickly processing and directing submissions, primarily over the phone.

You will support inbound member calls, resolve issues on first contact when possible, educate customers about the program and navigation, and escalate to proper departments to prevent recurring problems. The role emphasizes clear communication, organizational multitasking, and timely responses to keep members informed and satisfied

Qualifications

• High school diploma required.
• Excellent verbal and written communication skills.
• Ability to handle multiple priorities with attention to detail.

Responsibilities

• Handle inbound member calls and provide phone support.
• Deliver first-call resolution when possible.
• Direct submissions to appropriate departments to prevent recurring issues.
• Respond to inquiries promptly and accurately, verbally or in writing.
• Educate customers about the Vitality program and website navigation.
• Document issues and load tickets for system-related problems.
• Identify process gaps and suggest improvements.
• Track and report on improvements to current processes.
• Communicate with internal and external audiences as needed.

Skills

Effective communication skills

Strong organization skills

Ability to manage multiple priorities

Customer focused and responsive

Education

High School Diploma

Job description

We are looking for a Customer Care Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally.

• Support inbound telephonic phone calls from members
• Provide over the phone support
• Specialize in first call resolution performance
• Effectively manage and respond to inquiries as they are sent to you by customers
• Submit requests to the proper departments to prevent recurring issues
• Ensure rapid response and resolution of escalated inquiries
• Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members' experience
• Identify problems or gaps within current processes and help devise creative solutions to them
• Track, analyze and report on improvements to current processes
• Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to:
• Understanding your audience and its needs
• Anticipating and preparing for the next questions your audience will ask
• Properly positioning the information you are sharing
• Understanding the impact of the information you are sharing
• Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed
• Educate customers on the program as well as navigation of the website
• Capture submitted events
• Other duties as assigned

Pay $16.50/hour

Requirements

• Effective communication skills
• Strong organization skills
• Ability to manage multiple priorities
• Customer focused and responsive
• High School Diploma

Preferred

• Bachelors degree
• 1-2 years of customer service experience
• Health or wellness background

Benefits

• Medical, Dental & Vision plans
• 401(k) with company match
• Company paid Life Insurance (Basic, Voluntary & AD&D)
• Company paid Short Term & Long Term Disability
• Paid Time Off (Vacation, Sick & Public Holidays)
• 100% Paid Family Leave (Maternity/Paternity)
• Wellness Resources