Customer Service Specialist – Financial Solutions

Atlas Credit Company Inc; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Group health insurance plans

Optional dental and vision insurance

Paid vacation and sick time

401(k) Plan with matching

Paid major holidays

Bonuses

Job summary

Atlas Credit Company Inc in Texas is seeking a Customer Service Representative to deliver an extraordinary customer experience. CSRs should be patient, empathetic, and passionately communicative, advocating for customers and resolving requests with clear, friendly guidance.

The role requires a high school diploma (preferred), 1 year of customer service experience (preferred), English proficiency, a valid driver's license, and the ability to handle calls and manage records.

Qualifications

• Proven customer service or financial service experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skill
• Ability to multi-task, prioritize, and manage time effectively
• Effective reasoning skills
• Willingness to learn new skills.

Responsibilities

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Provide accurate, valid, and complete information by using the right methods/tools.
• Provide exceptional service to all customers.
• Data entry of loan applications/documents.
• Maintain office cash with accuracy and proper security.
• Grow the office by marketing to new and existing customers.
• Minimize delinquency through appropriate collection activities.
• Make a large number of outgoing calls.
• Manage incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Maintain valid Driver’s License and Insurance for vehicle.

Skills

Customer service experience

Quota attainment

Phone handling & active listening

CRM familiarity

Customer orientation & adaptability

Communication & presentation

Multi-tasking & time management

Reasoning skills

Willingness to learn

Education

High school or equivalent (Preferred)

Job description

Atlas Credit Company Inc in Texas is seeking a Customer Service Representative to deliver an extraordinary customer experience. CSRs should be patient, empathetic, and passionately communicative, advocating for customers and resolving requests with clear, friendly guidance.

The role requires a high school diploma (preferred), 1 year of customer service experience (preferred), English proficiency, a valid driver's license, and the ability to handle calls and manage records.