Bilingual Field CSR - Financial Solutions

Atlas Credit Company Inc; Palestine (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Group Health Insurance Plans

Dental & Vision Coverage (Optional)

Paid Vacation & Sick Time

Paid Major Holidays

401(k) Plan with Employer Matching

Performance Bonuses

Career Advancement Opportunities

Job summary

Atlas Credit Company seeks a Customer Service Representative (CSR) to deliver outstanding service, assist with loan applications and account management, and engage customers through both in-office and field interactions.

You will build trusted relationships, handle inquiries, and ensure accurate records while supporting collections and financial solutions. Training is provided to succeed in a fast-paced environment.

Qualifications

• 1+ years of customer service or financial services experience (preferred).
• Strong problem-solving, communication, and listening skills.
• Ability to multi-task, prioritize, and manage time efficiently.
• Comfortably making high-volume calls and handling collections professionally.
• Willingness to learn and adapt in a fast-paced environment.
• Must have a valid driver's license, insurance, and a reliable vehicle for fieldwork.

Responsibilities

• Build strong relationships with customers through trust and open communication.
• Assist customers with financial solutions, loan applications, and account management.
• Conduct field visits to assist customers with payments when needed.
• Handle customer inquiries, resolve concerns, and provide exceptional service.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies and guidelines for collections and customer engagement.
• Conduct outreach efforts to grow the customer base and market financial services.
• Manage incoming and outgoing calls to ensure timely communication.
• Ensure cash handling accuracy and office security.

Skills

Customer service

Communication

Problem solving

Listening

Time management

Multi-tasking

Job description

Atlas Credit Company seeks a Customer Service Representative (CSR) to deliver outstanding service, assist with loan applications and account management, and engage customers through both in-office and field interactions.

You will build trusted relationships, handle inquiries, and ensure accurate records while supporting collections and financial solutions. Training is provided to succeed in a fast-paced environment.