Proactive Customer Support Specialist

Lippert Components, Inc.; South Bend (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Inclusive culture

Benefits package

Competitive pay

Career development

Paid holidays

Job summary

Lippert Components, Inc. is seeking a Customer Service professional to support internal and external customers, ensuring rapid case responses and effective communication with operations and sales teams.

This full-time hourly role requires focus, teamwork, and strong problem-solving skills in a fast-paced environment in Indiana. The position emphasizes professional service levels, system proficiency (D365, Salesforce, In Contact, Perceptive Content), and a collaborative culture with growth

Qualifications

• Customer Service experience preferred but not required.
• Bachelor’s degree preferred.
• Prior Inside Sales experience preferred.
• Prior experience in the RV industry preferred.

Responsibilities

• Provide proactive and exceptional service to external and internal customers.
• Respond to all cases within 2 hours and maintain timely communication with customers.
• Train new team members and reinforce team values.
• Utilize systems (D365, Salesforce, In Contact, Perceptive Content) for daily tasks.
• Collaborate in cross-functional meetings to improve processes and efficiency.

Skills

Customer service experience

Education

High school diploma or GED

Job description

Lippert Components, Inc. is seeking a Customer Service professional to support internal and external customers, ensuring rapid case responses and effective communication with operations and sales teams.

This full-time hourly role requires focus, teamwork, and strong problem-solving skills in a fast-paced environment in Indiana. The position emphasizes professional service levels, system proficiency (D365, Salesforce, In Contact, Perceptive Content), and a collaborative culture with growth