Automotive Tech Support & Solutions Specialist

Lippert; Eau Claire (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Lippert is seeking an Automotive Technical Customer Support Specialist to provide technical problem resolution and product information to customers. You will communicate updates, gather feedback, and help improve customer experience while supporting internal teams.

The role focuses on troubleshooting, technical documentation, and collaboration with sales and vendors to resolve issues and maintain catalog materials.

Qualifications

• 2 years of experience in customer relations in the automotive service field preferred.
• Proficient with Microsoft Office applications.

Responsibilities

• Research and develop technical information and materials.
• Research and develop product information and catalogs.
• Research and develop of competitive catalogs.
• Maintain computer records.
• Communicate with outside vendors and sales representatives.
• Solve customer/vendor issues.
• Answer customer product questions using Lippert product knowledge and catalogs.
• Perform other duties as assigned.

Tools

Microsoft Office

Job description

Lippert is seeking an Automotive Technical Customer Support Specialist to provide technical problem resolution and product information to customers. You will communicate updates, gather feedback, and help improve customer experience while supporting internal teams.

The role focuses on troubleshooting, technical documentation, and collaboration with sales and vendors to resolve issues and maintain catalog materials.