Customer Care Specialist - Fast-Paced Support

Kedia Corporation; Lawrence (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading corporation is seeking a Customer Service Representative in Lawrence, KS. The role involves engaging with customers to provide information about products and services, addressing inquiries and complaints, and maintaining accurate records of interactions. Strong communication skills and a service-oriented mindset are essential, along with familiarity with customer relationship management software. This position offers an opportunity to work in a fast-paced environment focused on customer satisfaction and innovation.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Check changes made to resolve customer problems.
• Determine charges for services and collect payments.
• Refer unresolved grievances for further investigation.
• Review insurance policy terms for coverage of losses.
• Contact customers to respond to inquiries or notify them.
• Resolve service or billing complaints through various actions.
• Compare merchandise with requisitions and prepare invoices.
• Assess validity of complaints to determine possible causes.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Oral Comprehension

Oral Expression

Speech Clarity

Speech Recognition

Written Expression

Near Vision

Problem Sensitivity

Written Comprehension

Deductive Reasoning

Inductive Reasoning

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Scanners

Standalone telephone caller identification

Contact center software

Customer relationship management (CRM) software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A leading corporation is seeking a Customer Service Representative in Lawrence, KS. The role involves engaging with customers to provide information about products and services, addressing inquiries and complaints, and maintaining accurate records of interactions. Strong communication skills and a service-oriented mindset are essential, along with familiarity with customer relationship management software. This position offers an opportunity to work in a fast-paced environment focused on customer satisfaction and innovation.