Customer Care Specialist – Fast-Paced Growth & Benefits

A&E Plumbing, Heating & Air; Gresham (OR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Opportunity for advancement

Job summary

A local service provider in Gresham is seeking a Customer Service Representative to maintain high standards of customer service. Responsibilities include answering incoming calls, routing them to staff, maintaining customer databases, and assisting with HVAC scheduling. Attention to detail, organizational skills, and proficiency in multi-tasking are essential. Experience with Service Titan is a plus. This is a long-term position, providing opportunities for advancement and a competitive salary.

Qualifications

• Great attention to detail is essential.
• Must possess strong organizational skills.
• Proficient at multi-tasking with above-average computer skills.

Responsibilities

• Maintain high standards of customer service by answering all incoming calls.
• Thoroughly vet and route incoming calls to appropriate staff members.
• Maintain customer database and take customer payments.
• Assist with scheduling customers for maintenance on HVAC equipment.

Skills

Attention to detail

Organizational skills

Verbal communication skills

Written communication skills

Multi-tasking

Team orientation

Tools

Service Titan

Job description

A local service provider in Gresham is seeking a Customer Service Representative to maintain high standards of customer service. Responsibilities include answering incoming calls, routing them to staff, maintaining customer databases, and assisting with HVAC scheduling. Attention to detail, organizational skills, and proficiency in multi-tasking are essential. Experience with Service Titan is a plus. This is a long-term position, providing opportunities for advancement and a competitive salary.