Customer Service Representative

HireAligned, Inc.; Troutdale (OR); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

PTO

Sick pay

401k matching

Health/dental

Birthday day off

Job summary

HireAligned, Inc. is seeking a full-time Customer Service Rep in Troutdale, OR. You will handle high-volume phone lines, schedule home services, relay details to field technicians, and assist in resolving customer issues with strong communication.

Required are 1 year of office or call center experience, excellent communication skills, typing 50 WPM, and data entry proficiency. The role operates in a 7am–5pm shift within a 8-hour day, and offers PTO, 401k match, and health/dental coverage.

Qualifications

• Minimum 1 year of office experience or call center experience.
• Strong written and verbal communication skills.
• Able to multitask and work under pressure.
• Must type at least 50 WPM and perform 10-key data entry.

Responsibilities

• Answer multiple incoming phone lines and interact with customers.
• Schedule service calls via dispatching program.
• Relay job details to field techs and coordinate between customers and technicians.
• Monitor emails and vendor portals for work orders and perform heavy data entry.

Skills

Customer service

Call center

Scheduling

Data entry

Dispatching

Typing 50 WPM

Team coordination

Tools

Dispatching software

Job description

Salary: $18.00 - $20.00 an hour | Job Type: Full-time | Location: Troutdale, OR Family-owned plumbing/drain cleaning/HVAC/sewer repair company is looking for a full-time Customer Service Rep (CSR) for our Troutdale call center. This is a great opportunity for an experienced CSR with excellent customer service skills. Your primary responsibility will be to schedule home services while providing exceptional customer service. Daily, you must interact with customers, relay all necessary job information to the field techs, and assist in resolving customer service issues. DUTIES: Answering multiple incoming phone lines. Extensive customer interaction. Schedule service calls via specialized dispatching program. Monitoring email and vendor portals for work orders. Heavy data entry. REQUIREMENTS: Call center experience preferred but not required. Customer service experience a must. Excellent communication skills, both written and verbal. Must type at least 50 WPM, 10 key helpful. Previous office experience. Superior phone and customer service skills. Ability to multi-task and work under stressful conditions. Knowledge of the Portland and Vancouver metro areas is a plus. Works well with others! BENEFITS: PTO / Sick pay, 401k matching program, Paid Holidays, Employer paid health / dental, Paid day off on your birthday! We are a 24/7 service company. After a training period, shift will vary (from 7am to 5pm). Qualifications: Office experience: 1 year (Required), Customer service: 1 year (Required), Call center: 1 year (Required) Schedule: 8 hour shift, Monday to Friday, Weekend availability