Customer Care Specialist: Fast, Friendly Help Desk

Hbcu Connect, Llc; United States; Remote; USD 23,000 - 32,000; Full time

Job summary

Maximus is seeking a customer service representative to handle inquiries by phone and respond to emails as needed. The role emphasizes front-line support and documenting issues in the tracking system.

The position requires a high school diploma with at least 6 months of experience, fluency in English and a specified second language, and adherence to equal opportunity and accommodations policies.

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.
• Must be fluent in English and specified secondary language.

Responsibilities

• Handle customer service inquiries via telephone and log issues.
• Provide assistance and refer to published materials or senior staff as needed.
• Use the computerized tracking system for information gathering and troubleshooting.
• May respond to emails when required.

Skills

Customer service

English fluency

Computerized tracking system

Education

High School diploma or equivalent

Tools

Computerized tracking system

Job description

Maximus is seeking a customer service representative to handle inquiries by phone and respond to emails as needed. The role emphasizes front-line support and documenting issues in the tracking system.

The position requires a high school diploma with at least 6 months of experience, fluency in English and a specified second language, and adherence to equal opportunity and accommodations policies.